Processing and Delivery Information
All items are handmade to order and will be processed within 1-3 days of ordering.
If free delivery is chosen your jewellery will be posted using Royal Mail 2nd class. If you need your item quicker you can upgrade at checkout
Care Of Your Jewellery
Silver will tarnish over time if left exposed to the air so we advise that you keep your jewellery in an air tight plastic bag or in a box when not being worn regularly. If your jewellery does become tarnished we advise that you use a silver jewellery cloth to clean it.
We advise that your jewellery is put on after getting dressed and taken off before undressing to avoid it being caught on clothing
Although we only use high quality elastic in stretch bracelets this will become stretched over time, to prolong the life of the elastic we advise that it is not over stretched and should be rolled over the hand when taking on and off rather than over stretching the elastic. We do offer a restringing service, please contact us fore further details.
Choosing Your Size
To measure your wrist wrap a piece of string or a strip of paper around your wrist just below the wrist bone where the bracelet will usually sit and then measure the length, then add at least half an inch, for example if your wrist measures 6.9 inches you would order 7.5 inch bracelet.
Returns, replacements & refunds
We hope that you love your new jewellery but if you are not happy with your purchase for any reason you can return it for a full refund or exchange. Just contact us within 7 days of delivery and return items within 14 days. Buyer is responsible for postal charges. Products must be in their new, unused condition or a percentage of cost will be deducted from refund. Please allow 5 days from receipt for exchanges and refunds to be processed.
Your jewellery is guaranteed for 3 months from date of delivery, if your jewellery is received damaged or becomes damaged or broken through normal wear during this time we will refund or replace the piece, the buyer will not be responsible for postal charges. This does not cover items that have been damaged in any way other than normal wear.
We cannot accept returns for custom or personalised items or earrings (for hygiene reasons) unless they are faulty or received damaged.
Please contact us at sarah@sdsjewellery.com before returning items for more information.
Secure Ordering and Payment
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Privacy Policy
SDS Jewellery Box makes a commitment to protecting and respecting your privacy. This policy will outline what personal information we collect from you when you visit our website as well as how we use the information, How we share it with third parties and how we keep it secure. By using our website, you are agreeing to the terms set out in this policy. SDS Jewelleryu Box will be known as the ‘controller of the personal data that you provide us with unless otherwise specified.
What information do we collect from you, how we collect it, how is it used and under what grounds we process it?
We may collect information from you and process your data when you visit our website, for example when you place an enquiry via the contact form, when you email us, message us and/or comment via social media. The lawful grounds for this processing is legitimate interest in order to respond to any communication that you send us, as well as keeping records of such interactions, or to pursue or defend any legal claims.
If you place an order with us or request one of our services we will collect data relating to your purchase of goods and/or services such as your title, name, billing address, delivery address, email address, telephone number and purchase details. We collect this data in order to fulfill our obligations to provide you with the goods/services that you have purchased. We will keep a record of such transactions. Our lawful grounds for processing this data is to fulfill our contractual obligations that we have entered into with you.
When you visit our website, as well as any contact details that you may leave, we may also collect and store data, such as your IP address, information about the browser that you are using, details of page views, length of time visiting pages on our website, navigation paths and information about the devices you use to access our website. This information is captured by our analytics system and we process this data to ensure that we provide you with relevant content, to maintain back-ups of our website and databases, to keep our website secure, to enable us to effectively administer our website, as well as gaining an insight into the effectiveness of our marketing. The lawful basis for processing this information is legitimate interest in order to maintain our website and grow our business through effective marketing.
We may use your data to send marketing communications to you via email. We will only email you if you have requested to receive such information by signing-up to our mailing list via the website. You can ask us to stop sending you marketing communications at any time, by emailing sarah@sdsjewellery.com or by clicking the ‘unsubscribe’ links on any marketing emails sent to you. If you opt-out of receiving our marketing emails, this opt-out does not apply to personal data provided as a result of purchasing our goods/services.
We may use your data to deliver online content that we think will be of interest to you (e.g. online advertisements or content via social media). We may also use this data to measure the effectiveness of our marketing campaigns. The lawful basis for processing this information is legitimate interest to allow us to grow our business. We will not collect any sensitive data from you.
Who will have access to your information?
We will never share or sell your personal information to any third party for marketing purposes. However, there may be times when we need to share your information with third parties in order to fulfill our obligations. These may include:
Third parties who we work with to provide IT and system administration services.
Third party payment providers who deal with secure online payment (e.g. PayPal).
Third party suppliers that we work with in order to fulfill our contractual obligations with you such as postal services..
Third party marketing providers who we use for data collection for storing your personal data within our account, in order to allow us to send you marketing emails that you have requested to receive.
Professional advisers such as accountants, lawyers, bankers, auditors, insurers.
Government bodies that may require us to report to any processing activities to them such as taxation.
Where working with a third party that involves transferring your data outside the European Economic Area (EEA) we ensure that security measures are in place to protect your data.
We require all third parties that we work with to respect your data privacy in line with current legislation and we only allow your data to be processed for the specified purpose and in accordance with our instructions.
How long will we keep your information for?
We keep your information for as long as necessary for the relevant activity. We are bound by legal and statutory obligations to keep records for a certain amount of time for example. tax and accounting purposes. If you have consented to receive marketing communications from us, we will keep your details until you request otherwise. We may remove identifying parts of your data to carry out research about our business, in which case we may use this information indefinitely without further notice to you.
How do we keep your data secure?
We realise that you might be worried about security when using your debit/credit card to make payments on our website. Secure server software encrypts all your personal information, including name, address and credit card details before it leaves your computer. We make use of the highest quality encryption technology available, and all payment card information is handled by PayPal and we do not store your payment card information. We only work with third parties that are fully compliant with The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679).
Cookies
When you visit our website, we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify you. We do not make any attempt to find out your identity. We will not associate any data gathered from our website with any personally identifying information from any source. If we do want to collect personally identifiable information from you through our website we will make it clear when we collect personal information and will explain what we intend to do with it. For further information on cookies please see our Cookie policy
What are your rights?
Under the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) you have the right to request access to your data so it can be corrected, erased, restricted or transferred. You also have the right to object to us processing your data. Where consent to process has been given, you have the right to withdraw this consent at any time.
If at any time you no longer wish to receive marketing communications from us, you can ‘unsubscribe’ immediately by clicking on the link at the bottom of the email that you receive. Alternatively, you can email: sarah@sdsjewellery.com
and ask us to update your details or to remove you from our marketing email list. If you opt-out of receiving our marketing emails, this opt-out does not apply to personal data provided as a result of purchases of our goods/services.
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please email sarah@sdsjewellery.com . We will not make a charge for providing access to your personal data providing that the request is reasonable, not excessive or repetitive. In these circumstances that the request is deemed to be unreasonable we may charge for your request or refuse to comply with the request.
We will always check that we have enough information to be sure of your identity before providing you with access to your personal data and if we have any doubt, we may ask you to provide evidence to confirm identity.
We aim to respond to all legitimate requests within once calendar month. However, depending on the complexity of the information requested, it may take us longer. However, in this case, we will notify you.
If you are dissatisfied with our response, or if you believe we are processing your personal data unlawfully, please inform us first so that we can investigate and resolve the issue for you. However, should our response be unsatisfactory, you can complain to the Information Commissioner’s Office https:ico.org.uk
Review of this policy
We will regularly review this policy and update it when necessary. This policy was last updated in May 2020